Top Merchants blog Print
Wednesday, 02 May 2012 15:57

Hal Wilson, managing director of Cambridge Wine Merchants, shares his views on why independent retailers must work together.

 

"I think it's time for independent retailers to work together to set ourselves apart from the multiples and grocers, and promote ourselves as the dynamic group of businesses we are. Because we are a group of 600 or so businesses spread around the country, sometimes in competition with each other commercially, we rarely think about how many core values we share. Quality selection, superior service, education and social responsibility are all at the heart of what makes us special and gives us the ability to attract a great clientele of wine lovers.

 

Wouldn't it be great if we could communicate those core values to the wine-buying public collectively, so that independents are promoted as the fun yet professional places they are, rather than the snobbish, scary places many imagine them to be? We all care passionately about our product ranges and engage much more closely with our customers on a personal level than larger retailers can.

 

We know that our customers expect honest, professional guidance about the best wine to buy for a given occasion and, by giving great service, we turn every bottle we sell into a celebration, rather than simply an alcohol beverage. Collectively, we offer an astonishing selection of wines, beers and spirits - surely the largest range on the planet - most of which is available for delivery to customers nationally within a few days.

 

Even if we sell 5% by volume, we must offer 95% of the wine range, and we make the UK wine industry vibrant and interesting to winemakers around the globe. We punch massively above our weight in certain categories and price points.

 

With alcohol consumption being viewed as the next social and health problem requiring government intervention, don't we need more than ever to argue that socially responsible companies like ours play an important part in any changes in the licensed trade? We can't afford to be on the outside of a debate that affects our businesses so deeply.

 

I can see the Harper's Top Merchants programme addressing many of these issues and offering us an opportunity to work together with wineries, agents, importers and journalists to create an Independents Day that really benefits our trade."

 

Comments 

 
#2 Hal Wilson 2012-07-03 19:32
Just returned from Sharing the Future seminar hosted by Hatch Mansfield with many great independent wine merchants sharing their experiences, opportunities. Really heartening to see such passion. Thanks Simon for your support for a national shout out. I know it's Independent retailer month through July. We need to create a national consumer campaign like the Independent Record Shops did in May. You know much more about national advertising campaigns than I do. How can we maximise impact?
 
 
#1 Simon Baile 2012-05-14 18:46
Hal
I totally agree. Having morphed back to a smaller independent I have good knowledge of both sides of the fence. The independent trade get a fraction of the support the multiples get, so never get to play on a level field. Despite all of this we manage to offer a completely different experience. However, in these stricken times this is not alway enough. As independents it becomes harder to get the message across, especially when the market is so focused on price. 600 merchants shouting at the same time, about the same thing and in the same way would be a powerful shout.Happy to help in anyway...
Simon Baile
Ex Cellar
 

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