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Jerry Lockspeiser: Are we forgetting what customers care about most?

Published:  25 January, 2024

Izzy is a twenty-year-old student at York University. Many decades ago I was one there too. In my time students received grants for living costs and tuition fees were paid by the Government. Today those are dealt with by repayable loans. But the loans may not be enough to allow access to all. Like Izzy, for example.

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